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Covid Booster Vaccinations

We are beginning to carry out Covid booster vaccinations at the surgery.

Patients will receive their invitation letter to attend from The Health Board so please do not contact the surgery, as we are not directly involved in arranging these appointments.

There will be a number to call on the letter you receive 03000 840 004  if you need to alter the date or time you are allocated.

Thank you for your cooperation.

Plas Meddyg Surgery

Flu Vaccination 2021

If you are aged 50 and over, in a clinical at-risk group, pregnant or a carer please contact the surgery to book your flu vaccination appointment.

If your child is aged 2-4 years old please contact the surgery to book their nasal flu appointment.

For more information please see this link - NHS FLU VACCINE

Patient Notice

Due to the pressures that we expect to face over the Summer holidays our appointment system will change for a short time.
Between 19th July and 6th September the practice will not be able to offer patients a routine GP appointment. This doesn't affect any other clinicians such as nursing, health care, midwife, physio appointments.
This means that you will not be able to book a GP appointment between these dates in advance unless a GP has requested this.
By changing our process for these weeks we expect to be able to manage demand much better, there should be much more availability of appointments on the day, the expectation is that this should IMPROVE access to appointments during this busy time but will mean you'll need to ring on the day you'd like to be seen by a GP unless the GP has advised otherwise. We will revert back to offering routine appointments in advance and on the day appointments from 6th September.
This only applies to GP appointments.
We have seen a sharp increase in demand for all of our services and have invested in staff resources, digital resources and telephone software to help manage this.

Appointments

At present most of our appointments are initially made over the telephone and are triaged by a nurse or GP before a face to face appointment is made.  Receptionists have received training in patient navigation and take appropriate advice at all times, all receptionists are bound and signed up the confidentiality agreement for the practice.

All children under 16 who require an urgent appointment will be offered a same-day appointment.

circled_dayInstead of ringing the surgery you can complete an E Consult for a Nurse or GP appointment which appears on the home page of this website.  Alternatively telephone 01824 702255 between 08:30 1pm and 1.45 to 18:00 Monday to Friday.

PLEASE DO NOT COME INTO THE SURGERY TO MAKE AN APPOINTMENT TO MINIMISE THE SPREAD OF COVID-19.

Some appointments are also available if you are signed up to My Health Online.  If you are not signed up visit our link on the right hand side 'online services'

We aim to give you an appointment with an appropriate health professional. 

Urgent cases are always seen same day by the emergency on-call doctor.

Pre-bookable appointments are available within 2 weeks for a GP and up to 6 weeks with a practice nurse.

Out of Hours

{atients in North Wales can call 111 for free access to urgent out-of-hours care and round-the-clock medical support and guidance. The new NHS 111 Wales service will launch for callers in the Betsi Cadwaladr University Health Board area at midday on Tuesday, June 22nd.
The easy-to-remember number is free and provides access to both GP Out of Hours services and health advice from NHS Wales. It will help patients get the right support, help and guidance in the right place at the right time.
NHS 111 Wales offers fast access to:
• urgent care (including dental)
• GP Out of Hours services
• advice
• health information
The new shared number is free to call from landlines and mobiles and combines the services previously offered by NHS Direct Wales and the GP Out of Hours service.
The number is available 24-hours-a-day hour, seven-days-a-week and offers guidance and care for non-emergency urgent medical problems.
For online advice including symptom checkers and local services please visit the NHS 111 website https://111.wales.nhs.uk/
In a life-threatening or emergency situation, patients should call 999 or go to their nearest Emergency Department.
This number will replace the existing GP Out of Hours number from 22nd June 2021

Practice Nurses

In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many ailments and you may be seen more quickly.

There has been a recent change in which the Practice Nurse Travel appointments are dealt with.  If you are thinking of going on holiday, then you can download a "Travel Form" from our website.  You can also come along to surgery and collect one, or we can E-Mail you a copy.  Please complete the form and email it to the surgery admin.w91002@wales.nhs.uk  in good time to prepare, 6-8 weeks.  We will contact you approximately a week later to book you in, or to advise you on whether you need vaccinating or not.  There will be a number of vaccines we cannot offer you at the practice, but don't worry, we will point you in the right direction of where and who to contact.

Please remember, that although last minute holiday's are great, we don't have last minute appointments, especially for vaccines. So please plan your appointments accordingly.

Chaperone Policy

There are occasions when patients need to be examined by a doctor which may involve intimate examinations. It is usual for another person to be present at these times to safeguard the doctor and the patient – a chaperone. The doctor will usually suggest a chaperone for these examinations; although you may choose to decline. At any time, if you wish a chaperone to be present please do not hesitate to ask the doctor. It may not be possible for a chaperone to be provided immediately and you may have to return for the examination to be carried out at a mutually convenient time, or you may wish to ask a friend or relative to come with you.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the appointment to someone else.

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