• The My Health Online service has been unavailable to patients since Thursday 29th February, following the identification of a technical issue.
  • My Health Online was due to be stood down by June 2024. However, due to technical challenges, Digital Health and Care Wales have made the decision to bring the changes forward and stand down the My Health Online service with immediate effect.

Patients are still able to manage their prescriptions and healthcare by using the NHS Wales App. You can download the app here:


While the NHS Wales App does not currently support the option to access and manage health and care services for someone else (proxy access), those who manage repeat prescriptions on behalf of somebody else should also be able to do so in the NHS Wales App from April 2024.

Work is also underway with the NHS login service to develop a solution for photo ID, which we also believe should be in place for April.

Help in using the NHS Wales App can be found here:


and here:


Plas Meddyg Surgery would like to support our patients by extending the option of ordering repeat medication via email.

If you are not able to download or register for the NHS Wales App, please email your prescription request to:

[email protected]

On behalf of Digital Health and Care Wales, Plas Meddyg Surgery would like to offer our apologies for the inconvenience caused to our patients.